I asked about the p2p search I mentioned above. But when I asked the chatbot to connect me to a human, it did in about a minute. There's no obvious way to reach an actual, human agent. When you connect to the chat support, you're first greeted by a chatbot. These are all fairly well written and clear. The company has a pretty solid Help Center with knowledge base notes and installation guides. Now, why would Surfshark run such an article if they didn't want to not-so-subtly imply their service makes watching different Netflix feeds from other countries possible? Surfshark is running a very long and detailed article entitled, Which Countries Get the Best-rated TV Shows & Films on Netflix? It discusses which countries have the best Netflix catalogs and what shows might be watched in what regions. So they talk out of both sides of their mouth(s). While using VPNs to bypass geoblocks is not necessarily illegal in most areas, it most definitely is a terms of service violation - and streamers like Netflix and Hulu do not approve.īut Surfshark, like most of the other VPN services, recognized that using their service to bypass geographic limitations for content is a big draw. Have you noticed how everything has turned gray? That's because you've just entered the gray area of VPN usage.Īlso: What is torrenting and how does it work? Tests originated in Oregon and connected to Stockholm Sweden, Taipei Taiwan, Perth Australia, Hyderabad India, Sao Paolo Brazil and Cairo Egypt. I tested connections to every other continent except Antarctica. To provide a fair US performance comparison, rather than comparing to my local fiber broadband provider, I use and picked a server a few thousand miles away in Dallas Texas to test download speed. Initiating a connection took between three and six seconds for each server location. I have a 1 gig fiber feed connected to my test machine over Ethernet, so my baseline network speed is quite fast. A quick shoutout of thanks to Parallels for being a project partner on this and helping me work out how to best load out the VMs for this kind of testing. I'm running Arm for Windows, and running these tests inside an emulated x86 environment. So rather than having to bare metal the test system and do a full Windows install, all I have to do is copy the Parallels virtual machine file and launch it. What's particularly interesting is that I'm running Parallels Desktop 18 on a Mac Studio with an M1 Max processor. To do this kind of testing, I always use a fresh install so some other company's VPN leftovers aren't clogging up the system and possibly influencing results. I installed the Surfshark app on a fresh, fully-updated Windows 11 install. If you see inaccuracies in our content, please report the mistake via this form. If we have made an error or published misleading information, we will correct or clarify the article. Our editors thoroughly review and fact-check every article to ensure that our content meets the highest standards. Our goal is to deliver the most accurate information and the most knowledgeable advice possible in order to help you make smarter buying decisions on tech gear and a wide array of products and services. ZDNET's editorial team writes on behalf of you, our reader. Indeed, we follow strict guidelines that ensure our editorial content is never influenced by advertisers. Neither ZDNET nor the author are compensated for these independent reviews. This helps support our work, but does not affect what we cover or how, and it does not affect the price you pay. When you click through from our site to a retailer and buy a product or service, we may earn affiliate commissions. And we pore over customer reviews to find out what matters to real people who already own and use the products and services we’re assessing. We gather data from the best available sources, including vendor and retailer listings as well as other relevant and independent reviews sites. ZDNET's recommendations are based on many hours of testing, research, and comparison shopping.
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